I have a close friend that asked me to try to help her. Her name is Rolanda Aden-Hus...

GetHuman774574's customer service issue with Facebook from June 2018

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The issue in GetHuman774574's own words
I have a close friend that asked me to try to help her. Her name is Rolanda Aden-Hussey and she lives at **** S **** W in Kearns, UT *****. She's had a FB account for several years. * days ago, she discovered that someone had hacked her account and changed her e-mail address, username and password. I tried to retrieve her account on-line, and it says there is not one under her username & e-mail, or her phone. She'd really like to retrieve her account, but the hackers change all her account information. Her phone number is ***-***-**** Her DOB is April **, ****. Is there anything at all that I can do to be able to help her retrieve her own account? She has a lot of information that she'd really like back. If I can help answer any questions, please let me know. Her e-mail is *****@***.com, and her back-up e-mail is *****@***.com Anything you can do would be greatly appreciated. My phone number is ***-****-**** Rolanda has even messaged herself on FB using her husband's account if you'd like to look at it. THANK YOU!
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Customer service issue
Reported by GetHuman774574
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
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GetHuman774574 started working on this issue
Jun 11th, 2018 11:04pm