I have just received several calls from my family telling me they have received message...

GetHuman-franstol's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-franstol will want to follow the link below to head to their help center. We will check on GetHuman-franstol later to make sure it's all set or try to help escalate.
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-franstol's own words
I have just received several calls from my family telling me they have received message stating they know I have been hacked and there has been a scam sent out requesting money and well as some hot stuff. I have not sent out anything and I want to know where it came from as well as messanger to be stopped now as of today. I am sick over this mess I cannot see where it is so I am going by what family have told me. I want to know who has done this to me. Please answer . Thank you Fran Stolz
GetHuman-franstol did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-franstol
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-franstol started working on this issue
Jun 11th, 2018 10:59pm