I have just received several calls from my family telling me they have received message...

GetHuman-franstol's customer service issue with Facebook from June 2018

1 view
40079 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-franstol's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-franstol's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-franstol will want to follow the link below to head to their help center. We will check on GetHuman-franstol later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-franstol may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-franstol's own words
I have just received several calls from my family telling me they have received message stating they know I have been hacked and there has been a scam sent out requesting money and well as some hot stuff. I have not sent out anything and I want to know where it came from as well as messanger to be stopped now as of today. I am sick over this mess I cannot see where it is so I am going by what family have told me. I want to know who has done this to me. Please answer . Thank you Fran Stolz
GetHuman-franstol did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-franstol fixed the problem
We are waiting for GetHuman-franstol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-franstol fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-franstol
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 40079 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-franstol started working on this issue
Jun 11th, 2018 10:59pm