Last week someone hacked into my Facebook account. I received an email telling me my pa...

GetHuman773456's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman773456's own words
Last week someone hacked into my Facebook account. I received an email telling me my password had been reset and asked if I had done it. I reset my password, logged myself out of all other devices, and increased my security settings (including adding trusted contacts). *Several days later I received another email telling me that someone reset my password again. I logged in and went through the new security settings...it was very difficult and after going through the process a number of times over a very busy weekend away from home, each time I received a message that they were experiencing issues and unable to complete the process at this time. *After returning home I was able to complete the process on a laptop. *Later that day I received a message that my trusted contacts had been deleted. *I logged on and it asked me if I wanted a code sent to my phone or email, I chose phone. It said it sent it but I had not received it. I looked at the phone number had changed to an international number. I chose email then as I came back to the app after checking my email, found a new email. I took a screenshot of the new number and email before being logged out. I tried to figure out how I could get back on or report it but after going through a partial process it appears my account is locked. I am happy that they can’t do anything but I want to be able to log back in.
GetHuman773456 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman773456
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 39929 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman773456 started working on this issue
Jun 11th, 2018 8:27pm
GetHuman773456 indicated the issue is not fixed yet.
Jun 15th, 2018 2:44am
GetHuman773456 indicated the issue is not fixed yet.
Jun 15th, 2018 2:46am
GetHuman773456 indicated the issue is not fixed yet.
Jun 16th, 2018 8:13pm
GetHuman773456 indicated the issue is not fixed yet.
Jun 17th, 2018 11:33pm