I have the same problem as this gentleman.....when I try to log in I get a pop-up messa...

GetHuman-rjppfei's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-rjppfei's own words
I have the same problem as this gentleman.....when I try to log in I get a pop-up message that tells me that they sent a login code via SMS...... I have no access to SMS messaging* I have opted to have temporary password to my Gmail, but as soon as I used this code I am informed that they sent me another code per SMS...* I see a gentleman who has been having the same issue and wondering if he was able to correct the problem
I just want to log in in the same manner I have for the last four years* I would like to be able to remove the phone number from my account without providing a new number as I have no plans for obtaining cell service in the near future
I have had a Facebook account for almost four years and have never been reported for bad behavior.* I have few problems navigating through the many apps on my phone, very seldom need tech support* I feel that if I have this problem there are probably MANY others who have found themselves in the same situation.* Seriously considering pulling the plug on Facebook.
I have done both options..... I sent a picture of my government ID ( drivers license) and a picture of my face while holding a handwritten code that was sent to me...... have had no feedback whatsoever
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-rjppfei
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 39882 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rjppfei started working on this issue
Jun 11th, 2018 7:48pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 7:48pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 8:08pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 8:11pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 8:12pm