I work for k'bro a startup and we believe we are missing code, probably an sdk, to link...

GetHuman-kmolefe's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-kmolefe's own words
I work for k'bro a startup and we believe we are missing code, probably an sdk, to link our fb*instagram ads such that we can also serve the google play store not just itunes. As it stands now if you click on a link to download the app it takes you to iTunes store which offers the message this app is only available for iOS. Given that **% of downloaders are iOS users this hurt us in our growth numbers. We essentially turning away all android users. Please respond to *****@***.com or *****@***.com
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Customer service issue
Reported by GetHuman-kmolefe
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 39748 others
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GetHuman-kmolefe started working on this issue
Jun 11th, 2018 5:58pm
GetHuman-kmolefe indicated the issue is not fixed yet.
Jun 11th, 2018 7:09pm