Good day,*I have a facebook account but unable to recover it as I don't have access to...

GetHuman-necoleb's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-necoleb's own words
Good day,*I have a facebook account but unable to recover it as I don't have access to the cell number and email address that I have saved years ago on my account. When putting my new number in, I logged in to someone elses account and when I put my old number in and a password I still log in to the other persons account. It sounds complicated but yes, I don't understand it either.**I would really like to get access to my old facebook. It still exists because I have it on my old phone but there is no way I can get the password to put it on my new phone. If you can please help me as I really don't want to lose my memories.**Thanks
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Facebook

Customer service issue
Reported by GetHuman-necoleb
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 664 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-necoleb started working on this issue
Jun 11th, 2018 7:56am
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 12th, 2018 9:10am
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 12th, 2018 9:10am
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 12th, 2018 9:22am
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 12th, 2018 2:09pm
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 14th, 2018 9:09am