My Facebook was hacked by my ex- boyfriend and we have InJunction so we cannot communic...

GetHuman769924's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman769924's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman769924 will want to follow the link below to head to their help center. We will check on GetHuman769924 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman769924's own words
My Facebook was hacked by my ex- boyfriend and we have InJunction so we cannot communicate and I cannot fight for my stuff back. I’ve been writing you guys for a month now to get my account situated and the more more I have problems the more and more it’s an issue.. I have my original page and I have the page she exchanged it to which that is no longer me anymore I have since you guys even a copy of my drivers license to verify this is me and this account is not getting resolved I’ve been asking and pleading for you guys to please delete this account this person is no longer my problem anymore and he is known as a very well hacker I will send you a copy of my original Facebook to the new Facebook which is changed and also a copy of my drivers license to verify it’s me..*CACF*E*F-BB**-**EB-****-C****AF**FB*.PNG**IMG*****.PNG***DA****B-ECF*-****-A*DA-**FDEBEAD*CF.JPG*Please I am asking for you to shut his Facebook account down I have lost memories I’ve lost photos of my family that I cannot replace and I cannot get back off this account and it’s been a long hassle
GetHuman769924 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman769924
Jun 10th, 2018 - 9 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 507 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman769924 started working on this issue
Jun 10th, 2018 10:22pm
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Jun 10th, 2018 10:23pm