My mother has a Facebook but was hacked and she passed away and now I can’t get in it...
GetHuman-jennylu's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Before contacting them, items GetHuman-jennylu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-jennylu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jennylu will want to follow the link below to head to their help center. We will check on GetHuman-jennylu later to make sure it's all set or try to help escalate.
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jennylu's own words
My mother has a Facebook but was hacked and she passed away and now I can’t get in it! How can you help
GetHuman-jennylu did not yet indicate what Facebook should do to make this right.
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