Someone hacked my Instagram and I have no way to access it and Instagram service is not being helpful!!

GetHuman769707's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman769707's own words
I’m trying to regain control of my account!! ... Since Facebook runs Instagram and Instagram support will not respond to any of my emails and reports, I’m hoping this method will get some attention. My account was HACKED and the hacker changed my user and email attached and I have no way to regain control! I’m seriously worried that this hacker is going to (*) delete my account and all my memories (*) steal my personal information*identity! My username was @ carolynciafardoni but the hacker changed it to @ shad*******weldon ! I have reported the hacker and sent a photo of myself with a code that Instagram sent me over ** hours ago and I haven’t heard anything back! A little reassurance that this problem is being taken care of would ease my mind greatly! So please, if there is anything you can do to help me stop this hacker and regain control I would greatly appreciate the support!!!
How frustrating this is because no one I resching out to help me and because I have so much personal information and memories on my account! I will literally lose my mind if I lost this account forever!
I want access to my account! I also want some communication from Instagram!
I’ve been using Instagram and Facebook for years! I’m a loyal customer and enjoy both these apps greatly!
I’ve reported the hacker multiple times and emailed Instagram on various occasions!
I have an issue with Facebook too
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Facebook

Instagram
Customer service issue
Reported by GetHuman769707
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 53 customers so far
Similar issue to 230 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman769707 started working on this issue
Jun 10th, 2018 8:46pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 9:51pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 9:51pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 9:53pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 10:19pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 10:59pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 10th, 2018 10:59pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 11th, 2018 12:13pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 11th, 2018 12:58pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 11th, 2018 2:51pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 11th, 2018 8:45pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 11th, 2018 10:19pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 12th, 2018 2:29pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 12th, 2018 3:10pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 12th, 2018 4:55pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 12th, 2018 5:45pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 13th, 2018 12:00am
GetHuman769707 indicated the issue is not fixed yet.
Jun 13th, 2018 2:47am
GetHuman769707 indicated the issue is not fixed yet.
Jun 13th, 2018 7:21pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 13th, 2018 11:09pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 14th, 2018 1:19pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 14th, 2018 11:31pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 15th, 2018 9:27pm
GetHuman769707 indicated the issue is not fixed yet.
Jun 16th, 2018 1:35am
GetHuman769707 indicated the issue is not fixed yet.
Jun 16th, 2018 3:20am
GetHuman769707 indicated the issue is not fixed yet.
Jun 16th, 2018 1:56pm
GetHuman769707 indicated the issue is not fixed yet.
Jul 14th, 2018 12:44am