My account has been hacked and I am completely locked out. I received an email at...

GetHuman768831's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman768831's own words
My account has been hacked and I am completely locked out. I received an email at *:** am saying that a request for a password change had been sent. I never requested this change. Not only did they change the password but they have also changed the email connected to it. It should be *****@***.com and it has been changed to *****@***.com. I believe this is an old Skype address that I have not used in ages. My correct number is still attached - perhaps we can do something there?
GetHuman768831 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman768831
Jun 10th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 342 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman768831 started working on this issue
Jun 10th, 2018 2:19pm
GetHuman768831 indicated the issue is not fixed yet.
Jun 10th, 2018 3:22pm