I had to switch phones and I cannot access my Facebook, I did forget my password so I t...

GetHuman-shinault's customer service issue with Facebook from June 2018

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The issue in GetHuman-shinault's own words
I had to switch phones and I cannot access my Facebook, I did forget my password so I tried changing it and nothing happened it would not let me do anything. I've had this account since **** and have many memories. I did email Facebook a photo of my Driver's License and the link they sent me only worked one time in a *day period. Please someone respond to me and help me get my account going again it's the only way I get to talk with my Son who is in the Army. Thank You, Lisa Mae Shinault ***-***-****i is my cell number if you need to contact to my by phone
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Facebook

Customer service issue
Reported by GetHuman-shinault
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 388 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shinault started working on this issue
Jun 10th, 2018 11:24am
GetHuman-shinault indicated the issue is not fixed yet.
Jun 11th, 2018 11:22pm