not fixed

GetHuman768473's customer service issue with Facebook from June 2018

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289 similar
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0 following
Help with my Facebook issue
GetHuman768473's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman768473 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman768473 can let us know if they help or not.
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The issue in GetHuman768473's own words
Hi *I lost access to my Fb account at ** ** **** afternoon*I'm not sure how that was happened because I wasnt log out from my Fb app on my phone from long time *I trying to recover my account but without luck*fb told me that they will send the code for mobile or email *Some things is not even match like my phone nb with the end.*..... ** is not mine and also email :k........@gmail.com is not mine*Is mean I have no access to those one**Could you please help me solve it **Many thanks *Regards *Magdalena Anna
GetHuman768473 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman768473
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 289 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman768473 started working on this issue
Jun 10th, 2018 8:16am
GetHuman768473 indicated the issue is not fixed yet.
Jun 10th, 2018 4:45pm
GetHuman768473 indicated the issue is not fixed yet.
Jun 11th, 2018 5:30pm
GetHuman768473 indicated the issue is not fixed yet.
Jun 13th, 2018 4:04pm
GetHuman768473 indicated the issue is not fixed yet.
Jun 13th, 2018 4:05pm