Hi, this is Nicki Naylor. I have had several Facebook accounts and in the past probably...

GetHuman-naylorn's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-naylorn's own words
Hi, this is Nicki Naylor. I have had several Facebook accounts and in the past probably didn't shut them all down. My account from **** was shut down however, but I did not remove the information from it first. I have had probably * accounts since then. I kept closing them because of an acquaintance I was getting bullied by. The only account I now have open is https:**www.facebook.com*naylornicki* (this one I use daily)*My adult daughter messaged me earlier and said she got a friend request from my old account which is nickinaylor**. I told her that wasn't me and went to the page. It has all of my information on it as well as some of the same friends. I have lost a few friends lately and now I know why because someone is using my old account. I tried logging into it and I have figured out the email they used as well as the phone number which is from Georgia where I'm from. Once you contact me through my email if you need me to send you a copy of my driver's license I will. Whatever you need me to send you I will, but that other account needs to be closed down. They are messaging my friends and my daughter.
GetHuman-naylorn did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-naylorn fixed the problem
It took several people reporting the hacked account to be closed before they closed it.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-naylorn
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-naylorn shared how to fix
Seen by 5 customers so far
Similar issue to 668 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-naylorn started working on this issue
Jun 10th, 2018 4:43am
GetHuman-naylorn indicated the issue is not fixed yet.
Jun 10th, 2018 5:07am
GetHuman-naylorn indicated the issue is not fixed yet.
Jun 10th, 2018 5:46am
GetHuman-naylorn confirmed the issue is fixed. Hooray!
Jun 11th, 2018 7:06pm