I have a Facebook account I have had for years and I had Touch ID so hadn’t been having...
GetHuman-lramsey's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-lramsey's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lramsey will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lramsey can let us know if they help or not.
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The issue in GetHuman-lramsey's own words
I have a Facebook account I have had for years and I had Touch ID so hadn’t been having to enter my password. Out of nowhere it’s asking me to input my password and I don’t remember it. The email on my account is one I don’t use anymore and don’t remember the password to. The phone number on my Facebook is no longer my phone number! I never updated anything like that because I have never had an issue. I want to be able to get back into MY account and am not sure what’s going on or what to do. Help!!
GetHuman-lramsey did not yet indicate what Facebook should do to make this right.
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