I have a Facebook account I have had for years and I had Touch ID so hadn’t been having...

GetHuman-lramsey's customer service issue with Facebook from June 2018

557 similar
0 following
Help with my Facebook issue
GetHuman-lramsey's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lramsey will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lramsey can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-lramsey's own words
I have a Facebook account I have had for years and I had Touch ID so hadn’t been having to enter my password. Out of nowhere it’s asking me to input my password and I don’t remember it. The email on my account is one I don’t use anymore and don’t remember the password to. The phone number on my Facebook is no longer my phone number! I never updated anything like that because I have never had an issue. I want to be able to get back into MY account and am not sure what’s going on or what to do. Help!!
GetHuman-lramsey did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lramsey fixed the problem
We are waiting for GetHuman-lramsey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lramsey fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lramsey
Jun 10th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 557 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-lramsey started working on this issue
Jun 10th, 2018 12:00am
GetHuman-lramsey indicated the issue is not fixed yet.
Jun 10th, 2018 12:03am