My Facebook account was hacked a few days ago and I’m unable to recover it because face...

GetHuman767769's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman767769's own words
My Facebook account was hacked a few days ago and I’m unable to recover it because facebooks system is broken. The hacker changed the email on the account to one that isn’t mine, so there’s no way for me to recover it using their system. It brings your back to an instructions page over and over while you are following the instruction... I’ve sent * reports with my email and haven’t heard anything back.
GetHuman767769 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman767769
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 283 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman767769 started working on this issue
Jun 9th, 2018 11:30pm
GetHuman767769 confirmed the issue is fixed. Hooray!
Jun 11th, 2018 2:13am