When trying to login to my account, it said that I had entered the wrong password. I kn...
GetHuman-kaylashr's customer service issue with Facebook from June 2018
Help with my Facebook issue
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GetHuman-kaylashr's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaylashr will want to follow the link below to head to their help center. We will check on GetHuman-kaylashr later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kaylashr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kaylashr's own words
When trying to login to my account, it said that I had entered the wrong password. I know my passwords by heart so this was unusual. It said my password had been changed one week ago. I never changed my password so I knew I had been hacked. The phone number I used was from an old iPhone that's no longer in use. My account is through a hotmail account that I can no longer access. I can identify myself and any information to prove that it is for sure mine. I've had the same Facebook for * years. I have **** of friends and photos. This is just really upsetting and I've been trying to contact a Facebook represnitive that could maybe help me recover my account.
GetHuman-kaylashr did not yet indicate what Facebook should do to make this right.
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