I got a new phone and forgot my Facebook password and now I am unable to reset my passw...
GetHuman-joeybake's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joeybake will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joeybake can let us know if they help or not.
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The issue in GetHuman-joeybake's own words
I got a new phone and forgot my Facebook password and now I am unable to reset my password and login to my account. It keeps asking for a code generator * to access the account. I do not have one and have no means of finding out what it is. The only other option is to send a government issued I'd. I do not have one of those and I don't understand why it is asking for this at all. I am extremely frustrated and ready to give up fb if this does not get fixed!
GetHuman-joeybake did not yet indicate what Facebook should do to make this right.
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