I got a new phone and forgot my Facebook password and now I am unable to reset my passw...

GetHuman-joeybake's customer service issue with Facebook from June 2018

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166 similar
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0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joeybake will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joeybake can let us know if they help or not.
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The issue in GetHuman-joeybake's own words
I got a new phone and forgot my Facebook password and now I am unable to reset my password and login to my account. It keeps asking for a code generator * to access the account. I do not have one and have no means of finding out what it is. The only other option is to send a government issued I'd. I do not have one of those and I don't understand why it is asking for this at all. I am extremely frustrated and ready to give up fb if this does not get fixed!
GetHuman-joeybake did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-joeybake
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 166 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-joeybake started working on this issue
Jun 9th, 2018 6:44pm
GetHuman-joeybake indicated the issue is not fixed yet.
Jun 9th, 2018 6:46pm
GetHuman-joeybake indicated the issue is not fixed yet.
Jun 9th, 2018 7:47pm
GetHuman-joeybake indicated the issue is not fixed yet.
Jun 9th, 2018 8:02pm