I got a message saying my account was logged into on a different device (not mine). So...

GetHuman-melaniey's customer service issue with Facebook from June 2018

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The issue in GetHuman-melaniey's own words
I got a message saying my account was logged into on a different device (not mine). So I changed my password. But now I can't log in using my old password or the new one I just created. However, my email address used to open my Facebook account is ** years old and I no longer use it. Is there a way I can update to my new email so I can log in?? I've tried everything to log in, but since I can't verify my email I have been out of luck. Please help!
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Customer service issue
Reported by GetHuman-melaniey
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 6 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-melaniey started working on this issue
Jun 9th, 2018 5:59pm
GetHuman-melaniey indicated the issue is not fixed yet.
Jun 9th, 2018 7:39pm