I am the manager at a business who has recently taken over for someone else, who is no...

GetHuman-cafeging's customer service issue with Facebook from June 2018

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The issue in GetHuman-cafeging's own words
I am the manager at a business who has recently taken over for someone else, who is no longer here. This person was running facebook ads from our account that were not authorized. I want to be able to either delete my ads account, at the request of my boss, or find a way to stop the ads from running so I'm not being charged for them. So far all I've been able to find is the ads manager, which doesn't let me take any action because there is an apparent balance due, even though to my knowledge I canceled all ads from posting three weeks prior. I can't even delete the bank account information so that my boss is no longer charged for this. I do not want these ads running any longer, since they are not reaching my target audience, nor are they really relevant to my buiness. I understand if the balance due needs to be paid, but I do not want to accumulate new charges for anything. These ads are causing trouble for both my boss and I, and he may have to close his Amex account because of this. I would sincerely appreciate anyone being able to help me resolve this. Either in being able to delete the account entirely, or stop the entire facebook campaign with only the previous balance due. Thank you.
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Facebook

Customer service issue
Reported by GetHuman-cafeging
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 16 customers so far
Similar issue to 14 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cafeging started working on this issue
Jun 9th, 2018 5:10pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 9th, 2018 7:23pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 9th, 2018 7:23pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 9th, 2018 7:47pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 10th, 2018 9:26pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 12th, 2018 4:02pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 12th, 2018 4:03pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 12th, 2018 6:33pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 12th, 2018 6:33pm
GetHuman-cafeging indicated the issue is not fixed yet.
Jun 26th, 2018 2:54pm