My account was hacked several weeks ago and I have not been able to recover it. The ha...

GetHuman766520's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman766520's own words
My account was hacked several weeks ago and I have not been able to recover it. The hacker changed all of my contact information to his. I have had several codes sent to my correct email but even those were unable to get me in.*facebook.com*NERYarns*I set up a new FB account but it turns out that I need to retrieve something from messenger from the old account for legal reasons. So I really need access.
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Facebook

Customer service issue
Reported by GetHuman766520
Jun 9th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 599 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman766520 started working on this issue
Jun 9th, 2018 3:16pm
GetHuman766520 indicated the issue is not fixed yet.
Jun 9th, 2018 10:38pm
GetHuman766520 indicated the issue is not fixed yet.
Jun 10th, 2018 5:37pm