My account was hacked on Wednesday evening. **Facebook locked my account and asked me t...

GetHuman766250's customer service issue with Facebook from June 2018

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The issue in GetHuman766250's own words
My account was hacked on Wednesday evening. **Facebook locked my account and asked me to reset my password. **I then tried to login in to facebook again but I was notified about the same hack and asked to reset my password again. **When on the password reset page none of my old passwords were accepted and I had to complete the mobile sms verification. **I have had to repeat this * times since Wednesday evening. **Mobile sms verification appears to have now been disabled. **The email my Facebook account is registered to is no longer active. I did not know my account was still registered to this email address. **I would like to be able to access my Facebook account again. **I would like to change the email address my account is registered to. **I would like mobile sms verification enabled for the number registered to my account **I would like to set up my Facebook friends as a trusted friends on my account so that I can regain access.
GetHuman766250 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman766250
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 322 others
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GetHuman766250 started working on this issue
Jun 9th, 2018 1:52pm