My friend and I have been messaging each other since I first got facebook in **** or...

GetHuman-hopeat's customer service issue with Facebook from June 2018

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The issue in GetHuman-hopeat's own words
My friend and I have been messaging each other since I first got facebook in **** or ****. I have always been able to see our shared photos on both the messenger app and online. However, yesterday I went to our shared photos and was only able to scroll to a certain point in our shared photos. I know we have sent more than what it's showing, because I have seen them. We have never deleted or archived our conversation, so all the shared pictures should be showing up, but they aren't. I'm really upset by this, because there are a lot of memories in those photos and I want to see them again. I really want to find all these old pictures as soon as possible. Any help would be greatly appreciated.
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Facebook

Customer service issue
Reported by GetHuman-hopeat
Jun 9th, 2018 - a yr ago
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Seen by 9 customers so far
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Timeline
GetHuman-hopeat started working on this issue
Jun 9th, 2018 1:33pm
GetHuman-hopeat indicated the issue is not fixed yet.
Jun 9th, 2018 4:39pm
GetHuman-hopeat indicated the issue is not fixed yet.
Jun 9th, 2018 4:41pm
GetHuman-hopeat indicated the issue is not fixed yet.
Jun 9th, 2018 9:10pm
GetHuman-hopeat indicated the issue is not fixed yet.
Jun 10th, 2018 11:02pm