I switched phones then found that Facebook needed me to login which I never logged out...

GetHuman766084's customer service issue with Facebook from June 2018

7 views
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345 similar
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0 following
Help with my Facebook issue
GetHuman766084's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman766084 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman766084 can let us know if they help or not.
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The issue in GetHuman766084's own words
I switched phones then found that Facebook needed me to login which I never logged out of on other phone. So when trying to recover old password I saw it has two old phone numbers.*I tried to recover thru email and when code sent to phone email but when I out it in it said invalid code. *Then I got to screen to have friends help you back into your Facebook but every time I picked someone it would not accept them*I do not want to loose my account...help please
GetHuman766084 did not yet indicate what Facebook should do to make this right.
I've been with Facebook since ****
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman766084
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 345 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman766084 started working on this issue
Jun 9th, 2018 12:07pm
GetHuman766084 shared this issue with friends on Facebook
Jun 9th, 2018 12:07pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 9th, 2018 1:21pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 9th, 2018 1:24pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 9th, 2018 2:48pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 10th, 2018 1:22pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 10th, 2018 1:22pm
GetHuman766084 indicated the issue is not fixed yet.
Jun 10th, 2018 1:32pm