I recently had someone log in from Russia and now my account is saying it is temporaril...

GetHuman765870's customer service issue with Facebook from June 2018

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The issue in GetHuman765870's own words
I recently had someone log in from Russia and now my account is saying it is temporarily locked and I have to sign in with my password that I don’t have and I also don’t have access to my email because I recently switched phones and services. I tried to reset it with my phone number but that’s not working as well. I have a lot of personal photos and memories I don’t want to lose please help me log back on.
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Facebook

Customer service issue
Reported by GetHuman765870
Jun 9th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 655 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman765870 started working on this issue
Jun 9th, 2018 8:12am