I received an email yesterday evening that a password change request had been submitted...

GetHuman766333's customer service issue with Facebook from June 2018

5 views | 631 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman766333 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman766333 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman766333's own words
I received an email yesterday evening that a password change request had been submitted and a subsequent email (dated only a minute later) that the change was confirmed. The hacker then immediately changed my account's primary email to one that I do not have access to. Because of this, I cannot use the tools facebook provides for account recovery because entering my old password just says "this password was changed ** hours ago" and trying to send a confirmation code sends it straight to the email address that the hacker changed. I could confirm my identity if a confirmation code was sent to my phone, but at this point I'd rather just delete my account to avoid someone having further access to my information. Please provide me with another way to confirm my identity

GetHuman766333 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman766333
Jun 9th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 631 others
0 customers following this

Timeline

GetHuman766333 started working on this issue
Jun 9th, 2018 2:14pm

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