I was hacked by someone speaking Arabic. I started a new account to report my old acco...

GetHuman-jacobiw's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jacobiw's own words
I was hacked by someone speaking Arabic. I started a new account to report my old account and get help. Facebook had me send my ID (NV) to them to verify my identity. They responded in Arabic, which signals to me that they shared my private info with my hacker. This puts me at risk. When I tried and post this on the community help board, I was unable to and both accounts were deleted. I would either like my original Facebook (Jacobi Ward) reactivated or allowed to use my email (*****@***.com) to create another one.
GetHuman-jacobiw did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jacobiw
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 582 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jacobiw started working on this issue
Jun 8th, 2018 10:05pm
GetHuman-jacobiw indicated the issue is not fixed yet.
Jun 9th, 2018 3:11am