My original account was hacked. So I’ve set up a new one. I cannot get into my original...

GetHuman766309's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman766309's own words
My original account was hacked. So I’ve set up a new one. I cannot get into my original one to delete it which all your support says because I put in the password you ask me to reset it then it comes up something has gone wrong trying to to fix it. The account I’m trying to delete is aligned to the email address below which I wish to use with my new account but can’t until the original one is deleted. My original account has a picture of me in a black dress as Rachel Lee. Last post *th June saying I’ve been hacked I did not send anything out. Help me get this deleted please or I may just shut down using Facebook full stop.
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Facebook

Customer service issue
Reported by GetHuman766309
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 548 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman766309 started working on this issue
Jun 9th, 2018 2:03pm
GetHuman766309 indicated the issue is not fixed yet.
Jun 9th, 2018 8:07pm