Hi, I am the Marketing Rep. of a firm called Relidoor. **I am using an account under th...
GetHuman764624's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman764624's own words
Hi, I am the Marketing Rep. of a firm called Relidoor. **I am using an account under the name "Sine Nomine" to manage my company's facebook page. I did not want to give a lot of information or use the account for social interaction as it was meant only to admin the business page. **It has since been locked, due to "security" reasons. Upon being asked to upload an image of myself, I was led to believe that facebook was requesting that I upload a profile picture. **The picture I sent was not of myself, and so I am requesting my account be reactivated, along with my business page. We are willing to transfer our business page to a real personal profile used by our staff, and follow your terms. **So far, attempting to log in takes us to a page that states "You can't log in right now", But we wanted to inform Facebook that there was a miscommunication with the required photo. **We were unaware that this was a violation. Please if you could help us that would be much appreciated.*We are willing to cooperate and provide as much detail as possible if Facebook cam retrieve and unlock our Business Page.
GetHuman764624 did not yet indicate what Facebook should do to make this right.
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