Hello I am the Marketing Rep. of a firm called Relidoor. **I am using an account under...

GetHuman764624's customer service issue with Facebook from June 2018

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The issue in GetHuman764624's own words
Hello I am the Marketing Rep. of a firm called Relidoor. **I am using an account under the name "Sine Nomine" to manage my company's facebook page. I did not want to give a lot of information or use the account for social interaction as it was meant only to admin the business page. **It has since been locked, due to "security" reasons. Upon being asked to upload an image of myself, I was led to believe that facebook was requesting that I upload a profile picture. **The picture I sent was not of myself, and so I am requesting my account be reactivated, along with my business page. We are willing to transfer our business page to a real personal profile used by our staff, and follow your terms. **So far, attempting to log in takes us to a page that states "You can't log in right now", But we wanted to inform Facebook that there was a miscommunication with the required photo. **We were unaware that this was a violation. Please if you could help us that would be much appreciated.*We are willing to cooperate and provide as much detail as possible if Facebook cam retrieve and unlock our Business Page.
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Facebook

Customer service issue
Reported by GetHuman764624
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 360 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman764624 started working on this issue
Jun 8th, 2018 8:55pm
GetHuman764624 indicated the issue is not fixed yet.
Jun 8th, 2018 9:58pm
GetHuman764624 confirmed the issue is fixed. Hooray!
Jun 11th, 2018 7:18pm