Hacked account- recovery link wont work and no-one is responding to my emails

GetHuman-kemcgow's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kemcgow's own words
Recover my facebook account that was hacked & my primary email and password were changed ... My account was hacked last Friday somewhere in Nigeria & they changed the email & password so I cant get into it. I contacted yourselves from the email you sent to my previous primary email & uploaded my ID. You sent a link so I could access the account to change the email & password again but the link wouldnt work. I uploaded the photo a few more times but didnt get any response from you. Can you help me get back in & secure my account? I can answer any security questions & upload any ID you need. My original email was *****@***.com & they changed it to *****@***.com. Thank you.
The link facebook sent me was invalid and I still cant get in. Ive uploaded ID but no-one is helping ne
I want facebook to send me a valid link to go in and change my primary email back to my email address and not the hacker’s.
Been with facebook for about ** years
Tried everything else possible
I have an issue with Facebook too
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Facebook

Facebook
Customer service issue
Reported by GetHuman-kemcgow
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 630 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kemcgow started working on this issue
Jun 8th, 2018 8:47pm
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 9th, 2018 3:17pm
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 11th, 2018 7:19am
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 11th, 2018 7:23am
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 11th, 2018 10:11pm
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 11th, 2018 10:13pm
GetHuman-kemcgow indicated the issue is not fixed yet.
Jun 11th, 2018 10:13pm