I am being asked to confirm my mobile number (which should be connected to the account...
GetHuman-marianyo's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-marianyo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-marianyo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-marianyo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-marianyo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-marianyo's own words
I am being asked to confirm my mobile number (which should be connected to the account) but the website is not accepting it as a number to confirm identity. There is no way to get past that screen to get to any of the account settings to add additional information. I have tried from multiple computers, the mobile app from different phones and I have had no luck. How can I gain access back into my account?
GetHuman-marianyo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-marianyo fixed the problem
We are waiting for GetHuman-marianyo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.