Hi my account has been hacked. Someone has taken over my whole account and deleted my f...

GetHuman-j_o_e_l's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-j_o_e_l's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-j_o_e_l will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-j_o_e_l can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-j_o_e_l's own words
Hi my account has been hacked. Someone has taken over my whole account and deleted my friends and most pics. I was notified by Facebook someone was trying from Iraq. Now they have. I’ve been sent a code to retrieve it but when I type it in it says I”be tried too many codes” when I’ve only tried once. I was notified by email that someone commented on something the hacker put up so clicked into it. I think I’m currently in their profile right now, even though it’s actually mine. What can I do?
GetHuman-j_o_e_l did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-j_o_e_l
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 490 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-j_o_e_l started working on this issue
Jun 8th, 2018 6:00pm
GetHuman-j_o_e_l indicated the issue is not fixed yet.
Jun 8th, 2018 6:01pm
GetHuman-j_o_e_l indicated the issue is not fixed yet.
Jun 8th, 2018 7:06pm