Hi my account has been hacked. Someone has taken over my whole account and deleted my f...
GetHuman-j_o_e_l's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman-j_o_e_l's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-j_o_e_l will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-j_o_e_l can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-j_o_e_l's own words
Hi my account has been hacked. Someone has taken over my whole account and deleted my friends and most pics. I was notified by Facebook someone was trying from Iraq. Now they have. I’ve been sent a code to retrieve it but when I type it in it says I”be tried too many codes” when I’ve only tried once. I was notified by email that someone commented on something the hacker put up so clicked into it. I think I’m currently in their profile right now, even though it’s actually mine. What can I do?
GetHuman-j_o_e_l did not yet indicate what Facebook should do to make this right.
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