I had my phone stolen * months ago and they changed my Google and Yahoo passwords which...

GetHuman-mzambere's customer service issue with Facebook from June 2018

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The issue in GetHuman-mzambere's own words
Log into my account ... I had my phone stolen * months ago and they changed my Google and Yahoo passwords which is not only my account, but also my account recovery address. I no longer have the number of the stolen phone so that's my phone recovery. I know what my password was, several of them, I can show my I'd, I can answer any questions, I can definitely verify my identity. Please help me get back into my account,. *****@***.com is the email and the password was janakate** .... My email I am using now is *****@***.com. Name on account. Amber Eve standard. Phone number is **********. Recovery email is. *****@***.com
That not using security questions anymore and not wanting to assist is very frustrating
Help me get back into my account
I've been with facebook a long tome
I've tried everything
I have an issue with Facebook too
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Facebook

Facebook
Customer service issue
Reported by GetHuman-mzambere
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 635 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mzambere started working on this issue
Jun 8th, 2018 3:57pm
GetHuman-mzambere indicated the issue is not fixed yet.
Jun 9th, 2018 5:07pm
GetHuman-mzambere indicated the issue is not fixed yet.
Jun 9th, 2018 5:08pm