Problems logging in

GetHuman-amgmoral's customer service issue with Facebook from June 2018

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126 similar
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0 following
Help with my Facebook issue
GetHuman-amgmoral's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amgmoral will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amgmoral can let us know if they help or not.
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The issue in GetHuman-amgmoral's own words
Log in ... I had a facebook page, and have not been able to log in for a long time because an ex girlfriend I had hacked into it and changed things for me to be able to log in again with the correct information. Please help. I've tried everything.
That my account has been compromised by an ex girlfriend who changed my DOB and phone number in order to log in
By being able to log in and update my information and secure my account once more where it won't be able to be accessed by anyone else other than myself.
Over ** years
I have tried over the past year to deal with it through facebook, they never get back to me, nor fix the issue.
I have an issue with Facebook too
How GetHuman-amgmoral fixed the problem
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Facebook

Facebook
Customer service issue
Reported by GetHuman-amgmoral
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 126 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amgmoral started working on this issue
Jun 8th, 2018 2:04pm
GetHuman-amgmoral indicated the issue is not fixed yet.
Jun 8th, 2018 2:07pm
GetHuman-amgmoral indicated the issue is not fixed yet.
Jun 8th, 2018 3:05pm
GetHuman-amgmoral indicated the issue is not fixed yet.
Jun 8th, 2018 3:08pm
GetHuman-amgmoral indicated the issue is not fixed yet.
Jun 9th, 2018 3:15pm
GetHuman-amgmoral indicated the issue is not fixed yet.
Jun 11th, 2018 10:45pm