My account was hacked this morning so I tried to reset my p***word and I cannot access...

GetHuman-tracieob's customer service issue with Facebook from June 2018

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My account was hacked this morning so I tried to reset my p***word and I cannot access my account because the email address that the code was sent to is no longer active. I used my trusted contacts to send me codes, and after I inputted the codes I received a message saying "The email address you entered is already in use on another Facebook account".
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-tracieob
Jun 8th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tracieob started working on this issue
Jun 8th 2:00pm
GetHuman-tracieob confirmed the issue is fixed. Hooray!
Jun 8th 3:30pm