My brother was selling some yeti cups on the store he has stopped all selling of items...

GetHuman762993's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman762993's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman762993 will want to follow the link below to head to their help center. We will check on GetHuman762993 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman762993 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman762993's own words
My brother was selling some yeti cups on the store he has stopped all selling of items on all platforms and believes he has changed *My issue is that he has lots of photos of his son and wife on there that he would like to recover.*Can you please allow him access angina he has been punished long enough thank you for your time
GetHuman762993 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman762993
Jun 8th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 490 others
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Timeline
GetHuman762993 started working on this issue
Jun 8th 1:50pm