Hi my ex boyfriend has hacked my facebook account, i changed my email on my account so...

GetHuman-abbymet's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-abbymet will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-abbymet can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-abbymet's own words
Hi my ex boyfriend has hacked my facebook account, i changed my email on my account so that he couldnt get into it anymore, however i got an email last night saying that they thinkthat my account is being hacked again so they have locked it until i secure my account. however i have gone through the steps to unlock my account and when i completed the steps it just said 'sorry there has been an error' now i have done all the options, and have reached the hourly limit so have no other option
GetHuman-abbymet did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-abbymet
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 25 customers so far
Similar issue to 641 others
2 customers following this
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Timeline
GetHuman-abbymet started working on this issue
Jun 8th, 2018 1:12pm