Hi,**My account was hacked on **th May **** with the login ID *****@***.com. This login...
GetHuman-yasirtha's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-yasirtha's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-yasirtha may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-yasirtha's own words
Hi,**My account was hacked on **th May **** with the login ID *****@***.com. This login ID was of an old email address which i didnt access in last * years hence it got deactivated and i could not retrieve and access it for my FB code to recover my FB account yasir.thanvi*Hence, i created a new FB account yasir.thanvi.* to report that my original account yasir.thanvi is hacked and FB removed the account. However, I want to regain my old account yasir.thanvi with the login id *****@***.com (i cant access this email for code). Therefore, i request you to please send me the code on *****@***.com to regain access to my account. It is more than **-year-old account which i created from the network of Oxford Brookes University while i was a student there till ****. i have in access of *** friends and also a lot of pictures and memories in that account. Please help me recover the account. I can provide you the passport OR driving license OR CNIC for photo verification. If you send me the code on *****@***.com and one i regain access to my original account, i will delete the new account yasir.thanvi.* with email id *****@***.com and phone number *** ********* through which i reported the hacked account. Please help me regain the original account so that i can have access to all my information and old memories. I request you please since that is an old account and the one i have been using since day one. Please look into this and respond positively. I am available for any verification on the following:******@***.com**** *** ********The above mentioned contact details are currently used for another account which I have recently made to report the hacked profile which is now removed. Once I have the account recovered I will delete the new account. *Thanks and Regards,*Yasir
GetHuman-yasirtha did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-yasirtha fixed the problem
We are waiting for GetHuman-yasirtha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.