Hi my account has been hacked *Snapchat helped me and gave me the email address they’re...

GetHuman762545's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman762545's own words
Hi my account has been hacked *Snapchat helped me and gave me the email address they’re using as they also hacked my snapchat, Instagram and Facebook*The hackers fake email is *****@***.com**They have completely taken over my Instagram, take off my phone number, changed the email and password so I have no way of taking it back, please help me regain access to my Instagram. Thank you*They are sending messaging sexually Harassing women.**Regards Courtney Kirk.
GetHuman762545 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman762545
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 391 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman762545 started working on this issue
Jun 8th, 2018 9:14am
GetHuman762545 indicated the issue is not fixed yet.
Jun 8th, 2018 1:21pm