RE: FB accounts in the name of ANNE DEE and IVANNE DEE. **These accounts appear...

GetHuman-annedevo's customer service issue with Facebook from June 2018

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The issue in GetHuman-annedevo's own words
RE: FB accounts in the name of ANNE DEE and IVANNE DEE. **These accounts appear to have been hacked and I have notified Face Book, and also REPORTED to FB the revolting and sexually explicit posts that keep getting sent to all of out Face book friends They feature each of the profile photo's and appear as a video. It happens EVERY TIME WE TRY TO LOG ON and has been doing so for over a week.**FB suggested our computer had been infected. We took it to a professional IT Consultant He cleaned and checked it and did multiple checks and no problem with the computer itself was found. *He suggested it was something within the FB system, and that he had struck similar before.**As you can see we are a retired couple in our **'s and this is very upsetting. **This evening (after getting the computer back) I logged into the ANNE DEE account and whilst doing so, the revolting post was sent to others including my grandchildren several times. I managed - with help from others,- to deactivate the account but I don't want to risk logging on to my husbands account IVANNE DEE and having the same thing happen. **There are precious family photo's on the IVANNE DEE account, but I can't risk opening the account to try and recover them It is safer to lose them completely, than subject our friends and family to such explicit sexual content.**Will you PLEASE....As a matter of URGENCY....... DELETE BOTH OF THESE ACCOUNTS FROM FB. Can you please take care that the IVANNE DEE account (that has not been de-activated) does not send out the dreadful posts as you are deactivating it.**Please treat this as urgent. Please confirm this via return e-mail so we can set up another account.**Thank You**Anne Devonport.****On Friday, * June ****, *:**:** pm NZST, Facebook ******@***.com* wrote:
RE: FB accounts in the name of ANNE DEE and IVANNE DEE. **These accounts appear to have been hacked and I have notified Face Book, and also REPORTED to FB the revolting and sexually explicit posts that keep getting sent to all of out Face book friends They feature each of the profile photo's and appear as a video. It happens EVERY TIME WE TRY TO LOG ON and has been doing so for over a week.**FB suggested our computer had been infected. We took it to a professional IT Consultant He cleaned and checked it and did multiple checks and no problem with the computer itself was found. *He suggested it was something within the FB system, and that he had struck similar before.**As you can see we are a retired couple in our **'s and this is very upsetting. **This evening (after getting the computer back) I logged into the ANNE DEE account and whilst doing so, the revolting post was sent to others including my grandchildren several times. I managed - with help from others,- to deactivate the account but I don't want to risk logging on to my husbands account IVANNE DEE and having the same thing happen. **There are precious family photo's on the IVANNE DEE account, but I can't risk opening the account to try and recover them It is safer to lose them completely, than subject our friends and family to such explicit sexual content.**Will you PLEASE....As a matter of URGENCY....... DELETE BOTH OF THESE ACCOUNTS FROM FB. Can you please take care that the IVANNE DEE account (that has not been de-activated) does not send out the dreadful posts as you are deactivating it.**Please treat this as urgent. Please confirm this via return e-mail so we can set up another account.**Thank You**Anne Devonport.****On Friday, * June ****, *:**:** pm NZST, Facebook ******@***.com* wrote:
RE: FB accounts in the name of ANNE DEE and IVANNE DEE. **These accounts appear to have been hacked and I have notified Face Book, and also REPORTED to FB the revolting and sexually explicit posts that keep getting sent to all of out Face book friends They feature each of the profile photo's and appear as a video. It happens EVERY TIME WE TRY TO LOG ON and has been doing so for over a week.**FB suggested our computer had been infected. We took it to a professional IT Consultant He cleaned and checked it and did multiple checks and no problem with the computer itself was found. *He suggested it was something within the FB system, and that he had struck similar before.**As you can see we are a retired couple in our **'s and this is very upsetting. **This evening (after getting the computer back) I logged into the ANNE DEE account and whilst doing so, the revolting post was sent to others including my grandchildren several times. I managed - with help from others,- to deactivate the account but I don't want to risk logging on to my husbands account IVANNE DEE and having the same thing happen. **There are precious family photo's on the IVANNE DEE account, but I can't risk opening the account to try and recover them It is safer to lose them completely, than subject our friends and family to such explicit sexual content.**Will you PLEASE....As a matter of URGENCY....... DELETE BOTH OF THESE ACCOUNTS FROM FB. Can you please take care that the IVANNE DEE account (that has not been de-activated) does not send out the dreadful posts as you are deactivating it.**Please treat this as urgent. Please confirm this via return e-mail so we can set up another account.**Thank You**Anne Devonport.****On Friday, * June ****, *:**:** pm NZST, Facebook ******@***.com* wrote:
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Facebook

Customer service issue
Reported by GetHuman-annedevo
Jun 8th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 229 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-annedevo started working on this issue
Jun 8th, 2018 8:13am
GetHuman-annedevo indicated the issue is not fixed yet.
Jun 8th, 2018 8:13am
GetHuman-annedevo indicated the issue is not fixed yet.
Jun 8th, 2018 8:14am
GetHuman-annedevo indicated the issue is not fixed yet.
Jun 8th, 2018 9:18am
GetHuman-annedevo indicated the issue is not fixed yet.
Jun 9th, 2018 9:24am