Business Facebook Page photos are blocked without notification

GetHuman-dinhdung's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dinhdung will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dinhdung can let us know if they help or not.
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The issue in GetHuman-dinhdung's own words
Trying to get help, support to fix it, to restore the photos and get explain why they’re blocked and I got no notification! ... I’m a retail store in Vietnam. I own Nau Leather Handmade Store page.*On Tuesday (jun *th) I opened my page management and found out a lot of our photos in some albums have been blocked, my first step as always is to check the notification, nothing was there.*This is the second times the problem occured. The last time I somehows manage to chat with the live supporter, he helped me restored all after reviewing some information. But this time that chat was closed I couldn’t start the new chat, I’ve been reported a few times, looked for help in a lot of page, read a lot of questions, even commented on Facebook Advertising page for attention but nobody helped me or even just show me where I should contact!*I really need those photos cause it helps our online customers, and we did run a lot of ads on some of the blocked photos, I wonder how can you block the photos that you had approved before??*For your information, they’re all legal and normal product photos, and taken by me. There’s nothing violated with them. *I truly need them to be restored and an explain from your company!*Please hurry up, it’s been a few day and we’ve been struggling helping our online customers!
They don’t realize that it affects my business a lot.
To restore all the photos with explain
I ran many ads on facebook and i will still use it but only if problem is solved
Tried reporting, sending feedback, commenting on facebook business page,...
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A lot of product photos taken by me are blocked
Customer service issue
Reported by GetHuman-dinhdung
Jun 8th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 361 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-dinhdung started working on this issue
Jun 8th, 2018 8:09am
GetHuman-dinhdung indicated the issue is not fixed yet.
Jun 8th, 2018 9:09am
GetHuman-dinhdung indicated the issue is not fixed yet.
Jun 8th, 2018 9:13am
GetHuman-dinhdung indicated the issue is not fixed yet.
Jun 8th, 2018 9:14am
GetHuman-dinhdung indicated the issue is not fixed yet.
Jun 9th, 2018 11:58am

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