Hi there, I have a friend who's very scared of guy who is har***ing her via Facebook me...

GetHuman-merisian's customer service issue with Facebook from June 2018

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2 following
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-merisian's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-merisian will want to follow the link below to head to their help center. We will check on GetHuman-merisian later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-merisian's own words:
Hi there, I have a friend who's very scared of guy who is har***ing her via Facebook messenger. This person does not have an actual real Facebook account. The messages appear through the app and name does as well but no profile. I am unable to search for it as normal real Facebook accounts appear. Can you tell me how this person has this fake account or how this is achieved?
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-merisian
Jun 8th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 52 others
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GetHuman-merisian started working on this issue
Jun 8th 5:08am