Hi there, I have a friend who's very scared of guy who is harassing her via Facebook me...

GetHuman-merisian's customer service issue with Facebook from June 2018

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The issue in GetHuman-merisian's own words
Hi there, I have a friend who's very scared of guy who is harassing her via Facebook messenger. This person does not have an actual real Facebook account. The messages appear through the app and name does as well but no profile. I am unable to search for it as normal real Facebook accounts appear. Can you tell me how this person has this fake account or how this is achieved?
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Facebook

Customer service issue
Reported by GetHuman-merisian
Jun 8th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 52 others
2 customers following this
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GetHuman-merisian started working on this issue
Jun 8th 5:08am