I am trying to log into Facebook. I am using a trusted device I have used almost exclus...

GetHuman-rjppfei's customer service issue with Facebook from June 2018

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304 similar
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Help with my Facebook issue
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The issue in GetHuman-rjppfei's own words
I am trying to log into Facebook. I am using a trusted device I have used almost exclusively for years....my Droid turbo.* I reported an issue this morning, I received a message via messenger from a friend who has recently passed, so I believe someone has hacked her account. * After reporting, I logged out of all active devices, including my Droid, and attempted to login.* I received a message saying that they had sent me a login code via SMS. They asked me which phone number to use, and gave me no other options.* I no longer use either number. I have been unable to get a login code through any other means, and therefore have been unable to access my account.* Thanks
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Facebook

Customer service issue
Reported by GetHuman-rjppfei
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 304 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rjppfei started working on this issue
Jun 8th, 2018 4:44am
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 8th, 2018 5:47am
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 9th, 2018 4:56pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 7:38pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 11th, 2018 7:40pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 13th, 2018 3:33am
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 15th, 2018 10:07pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 15th, 2018 10:08pm
GetHuman-rjppfei indicated the issue is not fixed yet.
Jun 15th, 2018 10:11pm