My account has been disabled need to reset password with mobile

GetHuman-hsuniga's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-hsuniga's own words
Reset password due to being logged out for some reason ... I've been trying access my Facebook account for * days. I was logged out and I don't remember my password. The email that it is linked to i don't have access to because it is hotmail and i have not used it in ** years and don't have enough info to recover the email. I have tried sending Facebook a picture of me in which they disabled mey account now. I need to be able to reset password via mobile number which is linked to account but does not give me that as an option for reset. Email to account *****@***.com mobile number ***-***-**** I did make new account trying to contact Facebook under same name Hannah Suniga but I need access to the *****@***.com account
I don't have access to the email that the account is linked to. I also do not have enough info to recover the email account. I do have access to my phone but is not an option on the reset password.
Make my account not disabled and allow me to change password via mobile
Have been on Facebook for about ** years
Have sent in multiple request to Facebook directly with ID pictures
I have an issue with Facebook too
How GetHuman-hsuniga fixed the problem
We are waiting for GetHuman-hsuniga to fix the problem and share the solution with the rest of us customers.
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Customer service issue
Reported by GetHuman-hsuniga
Jun 8th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 150 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hsuniga started working on this issue
Jun 8th, 2018 4:33am
GetHuman-hsuniga shared this issue with your circles on Google+
Jun 8th, 2018 4:37am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 8th, 2018 5:34am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 8th, 2018 5:35am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 8th, 2018 5:40am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 9th, 2018 4:00am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 9th, 2018 4:02am
GetHuman-hsuniga indicated the issue is not fixed yet.
Jun 9th, 2018 4:05am