Brian Herzog was a good man that recently passed away. Someone is now on his account an...

GetHuman-juancoe's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-juancoe's own words
Brian Herzog was a good man that recently passed away. Someone is now on his account and using it to Sully his and others name. Noone deserves this especially not a Vet. Can you fix this to keep from further smoldering a dead man's name?
GetHuman-juancoe did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-juancoe
Jun 8th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 477 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-juancoe started working on this issue
Jun 8th, 2018 3:04am
GetHuman-juancoe indicated the issue is not fixed yet.
Jun 8th, 2018 4:53am