It has sent code to an account that's not mine to reset my password to excess my account

GetHuman-tankente's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-tankente's own words
The problem: It has sent code to an account that's not mine to reset my password to excess my account
GetHuman-tankente did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-tankente
Jun 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 128 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tankente started working on this issue
Jun 8th 1:56am
GetHuman-tankente indicated the issue is not fixed yet.
Jun 8th 9:34am