Hello, my mother who doesn't really use Facebook had her account hacked. A friend call...

GetHuman761925's customer service issue with Facebook from June 2018

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The issue in GetHuman761925's own words
Hello, my mother who doesn't really use Facebook had her account hacked. A friend called and told us he was receiving messages from her. When we tried to reset her information we could not remember her password. The account was originally set up by her niece who is out of state. When we asked to recover by her phone number ***--***-**** it said she was someone else. Named Hppdini. So we did not go any further.**Furthermore, when trying the other way by email it said she changed her Gmail account which she hasn't. **Please help. **Sincerely,**Gina Coleman (daughter)
GetHuman761925 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman761925
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 265 others
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Timeline
GetHuman761925 started working on this issue
Jun 8th, 2018 1:20am