A hacker got into my Facebook account and changed my name and password. The hacker swit...

GetHuman761886's customer service issue with Facebook from June 2018

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1 following
Help with my Facebook issue
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GetHuman761886's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761886 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman761886 can let us know if they help or not.
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Before contacting them, items GetHuman761886 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman761886's own words
A hacker got into my Facebook account and changed my name and password. The hacker switched everything to Arabic as well. I used an old email for my Facebook that I no longer have access to. There is no way for me to access my account and I don’t want my personal information out there. I don’t have a recovery email address or phone number for the account either. There is a random number that shows up for the recovery number but I have no idea what it is. The email I no longer have access to is *****@***.com.
GetHuman761886 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman761886
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 14 customers so far
Similar issue to 240 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman761886 started working on this issue
Jun 8th, 2018 1:04am