I would like to recover my account this is a new number and it still has the old person...

GetHuman-edelen's customer service issue with Facebook from June 2018

Help with my Facebook issue
I would like to recover my account this is a new number and it still has the old person Facebook account in this phone my namw is shandra edelen sain new *is**********
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-edelen
Jun 8th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 267 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-edelen started working on this issue
Jun 8th 12:21am
GetHuman-edelen indicated the issue is not fixed yet.
Jun 8th 11:28pm
GetHuman-edelen indicated the issue is not fixed yet.
Jun 9th 1:27am