My account is set up to a phone number that now belongs to another Facebook account, a...

GetHuman-aliausti's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-aliausti's own words
My account is set up to a phone number that now belongs to another Facebook account, a fake one! My Facebook is hacked, the email doesn't belong to me so I cannot gain acdss through that, my password changed and the number used for a fake account so cannot access through that!!! Someone used my phone to lock me out and create a new fake account using my number! I now have my phone number back but a different phone as the other is stolen. Every time I try to log in with my phone number which is the only thing I have for it now I get a message saying this cell number is in use for another account!!! Please I need my Facebook back! I'm scared about what is happening to my pictures and contacts!! Facebook cannot contact me by the email on there as its not mine but I can verify that I am Alison Austin with the facebook account name Ali Austin and number ***** *********. Please help me!!! :'(
GetHuman-aliausti did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-aliausti
Jun 7th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 55 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-aliausti started working on this issue
Jun 7th, 2018 11:46pm
GetHuman-aliausti indicated the issue is not fixed yet.
Jun 7th, 2018 11:46pm